Understanding the Modern Customer Journey

Insights from Renée Goodwin

In today’s digital landscape, the customer journey has evolved beyond a simple, linear path into a complex web of interactions across multiple platforms. In this interview, I speak with Renée Goodwin, a marketing professional in the tourism and hospitality industry, to explore how businesses can better understand and influence customer behavior.

From the role of social media to the importance of emotional connection and consistency, this conversation provides valuable insights into how brands can create meaningful and lasting customer experiences.

🎧 Full interview here: https://youtu.be/Vkqga7sVS_0